Shipping Policy
Shipping Policy
At Alura Home, we’re committed to delivering your towels & wellness reliably and at fair prices — straight to your door.
Orders & Fulfilment
To keep our prices competitive and operations efficient, we work with trusted third-party logistics (3PL) partners. Orders are fulfilled by experienced international logistics providers, allowing us to reduce storage, handling, and transport costs — savings we pass on to our customers.
Shipping & Delivery Time
All orders are shipped using reliable international courier services.
⏱ Estimated delivery time: 7–19 business days
📦 Tracking: Once your order has shipped, you will receive a tracking link to follow your delivery.
Delivery times are estimates and may vary depending on destination, carrier performance, and customs processing.
Free Shipping
We offer free standard shipping on all regular orders.
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No minimum order value applies
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Shipping costs are fully covered by Alura Home
❗ Free shipping does not apply to products offered entirely for free, such as promotional giveaways.
Customs, Duties & Taxes (Australia)
Orders shipped to Australia may be subject to import GST, customs duties, and customs clearance fees as determined by Australian authorities.
Please note:
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These charges are not included in the product price or shipping cost
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They are assessed by Australian customs authorities upon arrival
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They are the responsibility of the customer, where applicable
All orders are shipped on a Delivered Duty Unpaid (DDU) / Delivered At Place (DAP) basis. This means that Alura Home does not prepay or collect import GST, customs duties, or clearance fees on your behalf. Any such charges must be paid by the recipient directly to the relevant authorities or carrier.
Alura Home has no control over these charges and cannot predict their amount, as customs policies and thresholds may vary. For more information, we recommend contacting the Australian Border Force (ABF) or the Australian Taxation Office (ATO).
Questions about shipping?
If you have any questions regarding shipping or delivery, feel free to contact our support team:
Origin
Sourced from the cotton-rich Nile Valley in Egypt, where centuries of textile tradition meet premium quality.
Designed with intention in Australia — for skin, comfort, and everyday ritual.